How do I request a quote?
To request a quote, simply fill out the contact form on our website or if you’d prefer to contact our team directly, shoot us an email to email@example.com or give us a call at 512.899.8991. Be sure to include all relevant details about your event such as event date, location, and what type of rentals you’re looking for. If you already know what items you’d like, include a list of the items with quantity. If you need help designing the perfect set-up, let us work our magic and create the design proposal of your dreams.
How do I reserve my rental items?
Once you have confirmed what items you’d like in your order, a minimum 50% deposit is required to fully reserve your rental order. The remaining balance is due two weeks prior to your event.
What is your cancellation policy?
We understand plans change – cancellations may be made any time prior to signing our T&C contract or making a payment. Once the contract has been signed, any payments or deposits received are considered non-refundable. For our full cancellation policy, please refer to our Terms & Conditions Agreement.
How can I pay for my rentals?
Orders can be paid via check, money transfer or credit card. Please be advised, there is a 5% credit card fee.
Oops, what if I damage an item during my rental?
Included in all orders is a 9% damage waiver fee added to the subtotal of the rentals. This waiver covers general wear and tear, basic cleaning, and restocking of our collection. This damage waiver is not insurance and does not cover damages due to neglect, misuse, weather conditions, lost items, or vandalism. Be aware you, as the renter are fully responsible for any expenses incurred from these types of damages or losses. If you damage an item during your rental, please contact our team immediately.
Are you able to get items not pictured on your site?
Yes! We have a warehouse full of specialty furniture and décor not pictured on our website and our inventory is constantly expanding. We are also able to source many items from local partners and vendors so if there is something special you need, just ask.
What is the rental period?
Our rental price per item covers a period up to three days. If your rental period exceeds three days, we will then multiple the unit cost accordingly based on your additional timeframe.
How does delivery work? Can I pick up the items myself?
We are lucky enough to have our own truck and warehouse team. Delivery fees vary based on event location, order size and truck availability. If you choose for our team to deliver your items, you can select which dates and times work best for drop off and pick up.
On the drop off date, we will unload your rentals onsite and arrange your set up however you like – we want to make sure everything looks perfect.
Yes, certain orders are eligible for will-call or customer pick up. If you wish you pick up your rental order, please advise our team at the time of placing your order.